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Field vision: Service innovation with door plants

Field Vision: Service-Innovation bei Türanlagen
Field Vision: Service-Innovation bei Türanlagen
Automatic doors after the newest state of the art fulfill highest requirements. Nevertheless it can come at any time to an incident at the door, for example by damage, break-down, Vandalismus or technical defects. And nobody wants to stand before locked doors, therefore fast remedy is very important. Clearly, the service for the door plant is called immediately. With a prominent manufacturer as inseminate is possible to each time, day and night - naturally also at sunning and holidays. With inseminate the service degree by the employment of modern technologies again one optimized now. Of the service Hotline the information is entered immediately into a data base, which is to the service technician on-line at the disposal. Inseminates Field vision computer sends automatically a report over a SDSL dedicated line to a telecommunications enterprise, which passes the data on over a GPRS network on the PDA of the service technician.This procedure takes few seconds in practice only. That inseminate service technicians sees on his PDA immediately all data: Apart from the failure report and the location also all technical data, installation date, maintenance reference and such a thing. It is thus in the best way informed, if it arrives locally. After the repair the service technician enters all data into his PDA: blocked spare parts, arrival time, work time etc. and in real time are updated in the data base all data. The customer needs to sign then only directly on the PDA, the service technician presses a key and immediately keeps the customer by E-Mail the signed service report sent and can him store. All maintenance procedures are by the way collected digital box on the Field vision computer in a virtual, all wartungsintervalle are stored and maintenance patterns compiled automatically.Even special situations and requirements are considered thereby (e.g. opening times). That leads to a higher Effzienz and to an accurate adherence to all indiviuellen requirements. Therefore it recommends to lock itself immediately after installation of a new automatic door a servicing contract. That saves time and costs and always provides for a perfect condition of the door plants. If fast assistance is necessary, then high technical authority and market experience are in demand. Only prominent enterprises can ensure that reliably. One gets further information about the service innovation "Field vision" of field vision@besam.de inseminates GmbH Silke Partsch storage race 45 D-64807 the castle telephone: (0 60 71) 2 08-2 11 • fax: -1 11 www.besam.de

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