A new approach to service

The high-quality valve, measurement and control components that GEMÜ produces are important elements of a technical processing plant. Proper installation and maintenance are therefore necessary in order for the plant to operate efficiently and in optimal cycles. In this regard, the best possible form of interaction between manufacturers, plant designers and operators is required so that the product can be operated faultlessly throughout its entire life cycle, from the commissioning through to the servicing.

GEMÜ's Service Business Segment bundles together the activities in the after-sales sector, which can currently be divided into three main areas:

Technical training

Through a multi-stage training system and individual training models, customers are introduced to the functional principle of GEMÜ valve, measurement and control components in thorough detail. This consequently ensures that assembly and service personnel have all the necessary knowledge and tools to install and service these high-quality products.

Exceptionally skilled technical trainers with many years of experience in the sector continue to pass on knowledge using the latest teaching methods, whether this takes place in the GEMÜ training centre at our site in Criesbach or at our customers' sites all over the world.

An innovative and specially developed VR (virtual reality) training programme for GEMÜ CONEXO is just one example of how we are facilitating even more in-depth (i.e. immersive) learning among our participants. Using an application, the necessary actions can be performed, studied and subsequently tested. Thanks to the complete immersion in the learning content, the knowledge that is passed on can then be summoned even quicker in the field.

The training courses are carried out fully in line with the customer's individual requirements with regard to time, location and content. Training courses that accompany servicing, or take place directly in advance of this, are also possible.

In-house and field service

A well-trained squad of service engineers is not only in an ideal position to advise the customer on site in all matters relating to the commissioning of valve, measurement and control components, but can also support customers in inspections, servicing and upgrades. Repair and maintenance of GEMÜ components can be carried out at the Criesbach service centre or directly on site. To ensure the comprehensive efficiency of your machines, our service specialists are available for valve-related plant screenings and technical questions. If you wish, GEMÜ's qualified fitters can also assume responsibility for the component inventory, data management and retrofitting for CONEXO. For all questions relating to after-sales service, our experts at GEMÜ can be contacted by telephone or e-mail.